Privacy Policy

This Privacy Policy explains what information Fightbook ("we", "us") collects, how we use it, and the choices you have. It applies to the Fightbook websites, mobile experiences, and related services (the "Services").

1. Information We Collect

We collect information in three ways: information you give us directly, information generated by your use of the Services, and information received from third parties acting on your behalf.

Information you provide:

• Account information: name, email address, phone number, date of birth, gender, profile photo, and (for fighters) athletic profile details such as height, weight, sport, experience level, fight record, weight class, and stance.
• External identifiers you choose to share: USA Boxing ID, BoxRec ID, and similar regulatory or league identifiers.
• Identity verification information submitted through our verification provider (see Section 4) when required for event participation.
• Payment information that you submit through our payments processor when registering for an event or purchasing tickets. We do not store full card numbers — they are handled directly by Stripe.
• Content you submit on the platform, including event flyers, profile photos, messages, and registration entries.
• Your conversations with FightBook Assistant, the in-app AI assistant: the questions you ask, typed or spoken, and its replies. A spoken question is sent as a recording to be turned into text; we do not keep the recording.

Information generated by your use of the Services:

• Activity data such as pages and screens viewed, how long each is in use, features used, search terms, and timestamps.
• Device data such as IP address, browser type, operating system, and a device identifier used for push notification delivery.
• Cookies and similar technologies used to keep you signed in, remember your active role, and measure product performance.
• Weigh-in and medical clearance entries recorded at events you participate in (weight, blood pressure, heart rate, and free-text notes captured by event staff).
• Location data tied to events you create or register for (venue address, latitude/longitude). We do not continuously track your device location.

Information received from third parties:

• Authentication state from Firebase Authentication when you sign in.
• Identity verification results from our verification provider after you complete a verification check.

2. How We Use Information

We use the information described above to:

• Operate and provide the Services, including matchmaking, event registration, weigh-ins, scoring, ticketing, and notifications.
• Verify identity where required for event participation under federation or organizer rules.
• Send transactional and service messages (e.g. registration confirmations, weigh-in reminders, fight-result emails).
• Allow fighters, coaches, managers, organizers, and other authorized participants to contact each other about fight opportunities, scheduling, and event logistics. By creating a profile or using matchmaking features, you direct and authorize us to facilitate these communications.
• Answer the questions you ask FightBook Assistant. To answer, it looks up information your account can already see — such as your profile, roster, events, tickets, and notifications, and, if you are an adult, your messages — and it can suggest actions as cards. It only suggests: nothing changes until you tap a card, and a form it opens is never submitted for you.
• Maintain audit trails for safety- and compliance-relevant actions (e.g. medical clearance, weigh-in, identity verification).
• Detect fraud, abuse, and policy violations, and to enforce our Terms of Service.
• Comply with legal obligations and respond to lawful requests.

We do not sell your personal information.

3. How We Share Information

With other Fightbook users.

Profile information you make visible (name, profile photo, athletic data, fight record, gym, sport profile) is shown to other users of the platform consistent with the role-based visibility model — for example, a fighter's contact information is shared with the managers, coaches, promoters, or other authorized participants reasonably necessary to discuss a fight opportunity, as further described in our Terms of Service.

With service providers acting on our behalf.

We use third-party processors to operate the Services. They access only the information needed to perform their function:

• Firebase Authentication (Google) — sign-in, session management.
• Amazon Web Services — hosting, file storage (S3), database (RDS), background job processing (SQS).
• Stripe — payments, payouts, identity verification of organizer Connect accounts. Stripe is the processor of record for card transactions; full card numbers are never received or stored by Fightbook.
• Veriff — identity verification when required for event participation.
• Loops — transactional and service email delivery.
• Pusher — real-time in-app messaging (chat).
• Firebase Cloud Messaging (Google) — mobile push notification delivery.
• Google Maps Platform — venue geocoding and address lookup.
• Google Analytics 4 — aggregate product analytics.
• Sentry — error reporting. When the website or app hits an error, a report of it may be sent to Sentry so we can fix it: what failed, the page or screen and the recent steps that led up to it, your browser or device and app version, and your account ID and role. It does not include what you typed or the content of your messages, and email addresses and phone numbers are removed before it is sent.
• Anthropic — powers FightBook Assistant. Your question, the conversation so far, the screen you are on, and the account information the assistant looks up to answer (Section 2) are sent to Anthropic to write the reply.
• OpenAI — turns a spoken question to FightBook Assistant into text. The recording is sent for that one request, and Fightbook does not store it.

Each provider processes data under its own privacy policy and our contractual terms. Under their commercial terms, Anthropic and OpenAI do not use the information we send them to train their models.

With event organizers and authorized staff.

When you register for an event, the organizer (and the staff they assign on the platform — desk, weigh-in, medical, ringside) receive the registration details, weigh-in result, and medical clearance state needed to run the event safely.

When you buy tickets to an event, the organizer (and the staff they assign to check tickets at the door) receive your name, email address, and ticket details — the tickets you bought, the amount paid, and whether each has been scanned — for admission and for communications about that event. Our Terms of Service limit organizers to those uses.

When an organizer submits an event's ticket sales for review, we keep the certification details they provide — the promoter of record they name and the version of the certification they accept — together with who submitted it and when, for review and audit.

For legal reasons.

We may share information when we believe in good faith that disclosure is required to comply with law, enforce our Terms, prevent fraud or harm, or respond to valid legal process.

In a business transition.

If Fightbook is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will give you notice before your information becomes subject to a different privacy policy.

4. Identity Verification

Some features (e.g. registering for sanctioned amateur boxing events) require identity verification through our verification provider. The provider receives the data you submit (typically a government ID image, a selfie, and demographic details) and returns a verification result and risk signals to Fightbook. We retain only the result and a reference to the verification session, not the underlying ID images. The provider's handling of the underlying images is governed by its own privacy policy.

5. Payments and Refunds

Payments for tournament registration fees and event tickets are processed through Stripe. Fightbook is the merchant of record for the buyer; the funds (less Fightbook's platform fee) are settled to the event organizer's Stripe-connected account. All sales are final — there are no refunds, except where the law requires one. Disputes and chargebacks are handled through Stripe's standard process.

6. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember your selected role, and measure how the Services are used. You can configure your browser to reject cookies, but parts of the Services may stop working if you do. We do not use cross-site advertising trackers.

7. Communications and Consent

We send transactional and service-related communications (e.g. registration confirmations, fight-day reminders, weigh-in notices). Where required by law, we obtain additional consent for specific channels — for example, separate consent for SMS message delivery or marketing newsletters. You can change your communication preferences from your account settings, and you can unsubscribe from non-transactional emails at any time using the link in the email.

8. Data Retention

We retain account and profile information for as long as your account is active and for a reasonable period afterward to support reactivation and to comply with legal, accounting, and audit obligations. Event-specific records (registration, weigh-in, medical clearance, fight result) are retained on the event for the lifetime of the event record; deleting your account does not remove these from past events you participated in, since they form part of the event's historical record.

FightBook Assistant conversations are kept with your account so you can return to them. You can delete a conversation at any time, and all of them are deleted with your account. We keep a record of the actions the assistant suggested and whether they were used, and measurements such as how long a reply took, without the conversation's content; once your account is deleted, these are no longer linked to you.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your account and associated personal information, subject to the retention exceptions in Section 8.
• Object to or restrict certain processing.
• Request portability of information you provided to us.

To exercise these rights, email us at the address in Section 13. We may need to verify your identity before acting on a request.

10. Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Some events on the platform are run for amateur fighters under 18; in those cases, the fighter's coach or legal guardian creates and manages the fighter's profile in accordance with USA Boxing or the applicable federation's rules.

FightBook Assistant reads messages and notification previews, and takes spoken questions, only for adult users. A user with no date of birth on file is treated as under 18, unless theirs is a manager, promoter, coach/organizer, or vendor account.

11. International Users

Fightbook is operated from the United States, and our service providers (Section 3) primarily process information in the United States. If you access the Services from outside the United States, you understand that your information will be transferred to and processed in the United States, where data-protection laws may differ from those of your country.

12. Security

We use administrative, technical, and physical safeguards to protect your information, including encryption in transit, access controls on production systems, and least-privilege access for employees. No system is perfectly secure; we cannot guarantee that information will never be accessed in an unauthorized way.

13. Contact

For privacy questions, requests, or concerns, contact us at miles@fightbook.com.

14. SMS Messaging Service

FIGHTBOOK INC. respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

Data Collection: We will collect your name, email address and mobile phone number when you agree to receive SMS. The information will be collected verbally: Over the phone or in person.

Data Usage: We use your data solely to send informational messages.

Data Security: We protect your data with secure storage measures to prevent unauthorized access.

Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

MESSAGE AND DATA RATES MAY APPLY: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency varies.

Contact FIGHTBOOK INC. at (310) 955-5823 or matchmaking@fightbook.com for HELP or to STOP receiving messages.

Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to matchmaking@fightbook.com or (310) 955-5823. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed, and we will remove your number from our list within 24 hours.

You can send HELP for additional assistance, and you will receive a text including our phone number, email, and our website or social media link to contact us. We are here to help you.

Non-Sharing Clause: No mobile information will be shared or collected with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects when the most recent change took effect. Material changes will be communicated through the Services or by email; your continued use of the Services after the effective date constitutes acceptance of the updated policy.